How to re-download SpeakColors onto another iPad

Recently, a customer asked how they could open the the full version of SpeakColors on a second iPad without having to re-purchase the app. Other apps had transferred over from one iPad to another, but not SpeakColors. Here are some steps to help troubleshoot and resolve the issue of re-downloading SpeakColors onto a second iPad.

First, verify the Apple ID used on one iPad matches the Apple ID used on the second iPad:
1. Tap Settings > iTunes & App Store
2. Apple ID’s should match

Next, check the iOS version on the second iPad.  Speak Colors requires a minimum of iOS 9.3.  To check which version of iOS you have:
1. Tap Settings > About
2. See “Version”.

If your version is less than 9.3, you can try upgrading.  To upgrade:
1. Make sure you have a working Internet connection.
2. Tap Settings > Software Update
3. If there is an update available, there should be a button to download and install.

If your Apple ID’s match and you are on atleast iOS 9.3, then you should be able to re-download the app onto your second iPad. There are two versions of the full SpeakColors, and they have different steps for re-downloading.

SpeakColorsHD

1. Open the App Store and search for “SpeakColorsHD”. It should have a yellow icon.
2. Tap to download.
3. Open the app.

SpeakColors free version with upgrade via the In-App-Purchase

1. Open the App Store and search for “SpeakColors”. It should have a blue icon.
2. Tap to download.
3. Open the app.
4. Tap “Store”.
5. Tap “Restore Purchase”

If you have any questions, please let us know. Thank you.