How to re-download SpeakColors onto another iPad

Recently, a customer asked how they could open the the full version of SpeakColors on a second iPad without having to re-purchase the app. Other apps had transferred over from one iPad to another, but not SpeakColors. Here are some steps to help troubleshoot and resolve the issue of re-downloading SpeakColors onto a second iPad.

First, verify the Apple ID used on one iPad matches the Apple ID used on the second iPad:
1. Tap Settings > iTunes & App Store
2. Apple ID’s should match

Next, check the iOS version on the second iPad.  Speak Colors requires a minimum of iOS 9.3.  To check which version of iOS you have:
1. Tap Settings > About
2. See “Version”.

If your version is less than 9.3, you can try upgrading.  To upgrade:
1. Make sure you have a working Internet connection.
2. Tap Settings > Software Update
3. If there is an update available, there should be a button to download and install.

If your Apple ID’s match and you are on atleast iOS 9.3, then you should be able to re-download the app onto your second iPad. There are two versions of the full SpeakColors, and they have different steps for re-downloading.


SpeakColorsHD
SpeakColorsHD

1. Open the App Store and search for “SpeakColorsHD”. It should have a yellow icon.
2. Tap App Store Download Button to download.
3. Open the app.


SpeakColors free version with upgrade via the In-App-Purchase
SpeakColors

1. Open the App Store and search for “SpeakColors”. It should have a blue icon.
2. Tap App Store Download Button to download.
3. Open the app.
4. Tap “Store”.
5. Tap “Restore Purchase”


If you have any questions, please let us know. Thank you.

Posted in: SpeakColors

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